You may have some questions regarding our upcoming season, so we have compiled a quick list of frequently asked questions. If you would like further information, please call the Subscriptions team at 404.733.4800 or email us at We look forward to seeing you again very soon!

Will I be able to visit the box office to make exchanges or purchases in person?

For subscription purchases and exchanges, we encourage subscribers to go to or contact the Subscriptions Office at 404.733.4800 or

I have credits on my account. How can I use these for future purchases?

Any credits to your account will now be reflected online. You will have the option to apply this credit amount during the online checkout process. Should you call the box office or subscriptions team to renew your subscription, a representative will be able to process your credits upon request.

Am I still be able to set up a 3-payment plan?

Yes, the 3-payment plans will be available for both the 1st& and 15th of the month. You will be able to select this option online at checkout, or over the phone with your Subscriptions Team representative.

When will I be able to exchange my seats?

The exchange period will open in early summer, and we will send out communication prior to that window of time.

As a subscriber, will I still have access to the virtual programming?

Yes. Available for subscribers, we will continue to offer complimentary access to the Behind the Curtain Series for the 2023/24 season.

Will my season tickets be mailed to me?

Yes, your tickets will automatically be mailed to you. You will also be able to access your digital tickets online at any time from your Account Manager under My Events. In addition, you have the option to print your tickets at home prior to arrival at Symphony Hall. Both mobile tickets and print-from-home tickets are free of charge and will be accepted upon entry.

Can I select my seats for Add-On and Special concerts?

For all specials and additional classical concerts, you will have the option to choose your preferred section, but your seats will automatically be best available within that section. Should you wish to change your seats, you may do so during the exchange period later this summer either online via Account Manager or notifying a member of the Subscriptions team.

Where can I get a brochure?

As part of the renewal packet for subscribers, we have mailed out a printed brochure. Should you misplace it or need a new one, you may access a printer-friendly brochure to print from home.