You may have some questions regarding our upcoming season, so we have compiled a quick list of frequently asked questions. If you would like further information, please call the Subscriptions team at 404-733-4800 or email us at [email protected]. We look forward to seeing you again very soon!
What types of health and safety regulations will be in place when we return to Symphony Hall?
We continue to follow the advice of public health professionals for guidance on how to return safely to in-person concerts. Some things to expect include frequent sanitizing of surfaces, increased hand sanitizing stations, the use of masks, and socially-distanced seating. In coordination with the Woodruff Arts Center, we are also creating touch-less experiences throughout the campus by adding ticket scanner stations upon entry.
How will my subscription seats be affected by socially-distanced seating?
Subscribers will have the first opportunity to renew and return to in-person concerts. A final determination on hall capacities will be made later this summer with some adjustments to seating. At that time, if your seat is not available due to social distancing requirements, we will ensure you are as close to your original seat as possible while maintaining a safe distance from others.
Will I be able to visit the box office to make exchanges or purchases in person?
Our normal box office hours will be modified due to safety protocols. Currently the Memorial Arts Building and Symphony Hall are closed, and the box office is not accepting in person transactions. We will update patrons as the season approaches.
I have credits on my account. How can I use these for future purchases?
Any credits to your account will now be reflected online. You will have the option to apply this credit amount during the online checkout process. Should you call the box office or subscriptions team to renew your subscription, a representative will be able to process your credits upon request.
I did not see an announcement regarding parking or upcoming Family and Holiday programs. When will these be announced?
We will provide a detailed update in the coming months with programming for both family and holiday concerts, as well as the opportunity to add parking to your subscription.
Will we return to full capacity seating during the 21/22 Season?
We will not return to 100% capacity just yet but will continue to monitor the health and safety regulations to determine the safest volume for each concert. Subscribers will have priority access before single ticket sales are open to the public.
Am I still be able to set up a 3-payment plan?
Yes, the 3-payment plans will be available for both the 1st and 15th of the month. You will be able to select this option online at checkout, or over the phone with your Subscriptions Team representative.
When will I be able to exchange my seats?
The exchange period will open late summer, and we will send out communication prior to that window of time. Due to safety restrictions, your exact seat may not be available to you, but we will make every effort to seat you as close as possible to your original request.
As a subscriber, will I still have access to the virtual programming?
Yes. Available for subscribers, we will continue to offer ASO performances virtually throughout the 2021/22 season, as a complement to our live performances.
Will my season tickets be mailed to me?
Information about mailed tickets options will be communicated later this summer. However, you will be able to access your digital tickets online at any time from your Account Manager under My Events. You also have the option to print your tickets at home prior to arrival at Symphony Hall. Both mobile tickets and print-from-home tickets are free of charge and will be accepted upon entry.
Can I select my seats for Add-On and Special concerts?
For all specials and additional classical concerts, you will have the option to choose your preferred section, but your seats will automatically be best available within that section. You can notate preferred seats (ex: aisle seat) at checkout.
Where can I get a brochure?
As part of the renewal packet for subscribers, we have mailed out a printed brochure. Should you misplace it or need a new one, you may access a printer-friendly brochure to print from home.