Our Commitment to Our Audiences

Updated November 17, 2021
Our top priority is the safety of our community, as well as our audiences, performers, and staff. In consultation with medical and public health experts and at the request of many of our artists, the Atlanta Symphony Orchestra will implement a mandatory vaccine policy for audiences, who will be asked to show proof of vaccination, or a negative COVID-19 PCR or rapid test taken within 72 hours prior to their performance. Proof of vaccination or negative test will be required upon arrival to Atlanta Symphony Hall. Vaccinations will also be required for staff, patron-facing volunteers, musicians, chorus members and guest artists. Face masks are always required, unless eating or drinking. This policy is for all performances in Atlanta Symphony Hall.

  • All audience members over the age of 12 must be fully vaccinated or provide a negative COVID-19 PCR or rapid test.
         - You are considered fully vaccinated two weeks after you receive a second dose in a two-dose vaccine series or two weeks after you receive a single-dose vaccine.
         - Patrons who are not fully vaccinated are required to show a negative COVID-19 PCR or rapid test taken within 72 hours prior to the performance.
  • Patrons may show proof of vaccination by presenting a physical vaccination card, a photo of a physical card, or a digital confirmation of vaccination. In accordance with these protocols, all guests must present a government-issued photo ID such as a driver's license or passport (guests younger than 18 will not be required to show an ID).
  • Patrons under the age of 12 will not be required to show proof of vaccination or a negative COVID-19 test.

 

Ensuring Your Safety

The Atlanta Symphony Orchestra has made several changes to make your concert experience as safe as possible. The following are additional steps that have been implemented:

  • Masks – While the City of Atlanta has relaxed its mask policy, the Atlanta Symphony Orchestra, and the Alliance Theatre, will continue to require patrons to wear masks, unless eating or drinking. Masks must cover the nose and mouth and must be worn for the duration of the performance. We will re-evaluate the mask policy in January 2022.
  • Reduced Contact – Ticket scanning will be contactless, and staff will be equipped with masks.
  • Air Circulation – HVAC ionization systems, which provide a 99.4% reduction of COVID-19 within 30 minutes, have been installed across the campus. HVAC ionization is more effective than other air-cleaning methods, and greatly reduce dust, mold, allergens, and viruses.
  • Sanitizing – Enhanced and frequent cleaning of high-traffic surfaces, as well as hand sanitizing stations across the campus.

 

 

Ticket Flexibility

In recognition of the uncertainty created by the current health situation, we have reviewed our ticket policies to make sure we are as flexible and accommodating as possible in the event you are unable to attend a performance. The 2021-22 ticket policy has been updated to include flexible exchanges for all ticket buyers, including single-ticket buyers. If you are unable to attend a performance for any reason, you will be eligible for a complimentary exchange into a future performance or a refund. Exchanges and refunds may be requested up until the performance time, and ticket buyers will be asked to pay the difference in price should the replacement performance ticket price exceed the original ticket. Subscribers may make exchanges online through their account manager portal or by calling 404.733.4800. Single ticket exchanges can be made by calling 404.733.4800. For all Delta Atlanta Symphony Hall LIVE and Movies in Concert programs, refund requests can be submitted here.

Please Note: As we work to protect our community, we want to do our part as good corporate citizens. Many of our artists are also requesting or requiring that audiences be vaccinated or show negative COVID tests, so in order to continue to perform, we view this is an important next step.

 

 

Health & Safety FAQs

Why is the Atlanta Symphony Orchestra requiring proof of vaccination and masks when other venues like the Atlanta Falcons, Atlanta United and The Fox Theatre are not?

We have heard from our patrons, our musicians, our guest artists, and our staff, and have put protocols in place to create the safest possible environment to enjoy live music for all. Guest artists are requesting, and some are insisting that audiences and staff be vaccinated or tested, and we stand to disappoint our patrons if we do not implement a vaccine and mask requirement.

Why are you not requiring proof of vaccination or a negative test for guests under the age of 12?

Patrons under the age of 12 are just now getting the opportunity to get a COVID-19 vaccination. With a mask policy in place for all performances, as well as a testing/vaccination policy for adults who are more vulnerable to COVID-19, we believe we have taken necessary steps to ensure safety while serving as many patrons as possible.

Since vaccinated people can still contract and spread COVID-19, why aren't negative tests required for everyone?

In addition to requiring proof of vaccination or a negative COVID-19 test within 72 hours of the performance, per the City of Atlanta and CDC guidelines, we are also requiring masks, which greatly reduce the spread of COVID-19.

What if I lost my vaccination card?

Visit the Georgia Department of Public Health website and follow links to Immunization & GRITS and print and submit the Immunization Record Request Form.

Can I bring a photo or copy of my vaccination card or test results, or does it have to be a physical, original copy?

A photo or copy will be accepted.

Where can I get a free PCR test and what if the results are delayed?

Free vaccines are available at CVS, Walgreen’s, Peachtree Immediate Care, and other locations across metro Atlanta. COVID-19 tests are also available at these locations but may require proof of insurance.

What if a vaccinated or unvaccinated person tests positive following the concert? Will there be a contract tracing protocol set in place?

Not at this time.

Are all staff and musicians vaccinated?

All Woodruff Arts Center employees will be required to be fully vaccinated. All patron-facing volunteers and contractors will also be required to be fully vaccinated.

We are no longer comfortable attending this performance, due to the change in policy. May I receive a refund?

Yes.